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Cutting Costs With VoIP Companies should benefit from implementing Voice over IP (VoIP) in their call centers, more so if they do it through a service provider, says Tim Wyatt- Gunning, joint CEO of Storm. He says cost savings on voice calls using VoIP range from up to 40% on international calls to countries such as Europe including the US, including up to 70% to destinations such as Japan including China, compared to using Telkoms telecommunications infrastructure. Keeping Prices Down We are able to keep our prices on a particular even keel by negotiating good bandwidth rates in the competitive international carrier market, including there are plenty of alternative routes. He says the company has been able to reduce its VoIP rates by 30% over the past 18 months by negotiating better rates with international carriers. regarding 10% of outbound calls from call centers are international, 50% to cell phones, 20% national including the balance are local within 50km. Huge Call Center Savings Call centers should save a particular average of 40% on calls to cellphones with VoIP arid 10% to 25% on national calls, depending on the destination including call volumes. A VoIP service should reduce the cost of calls to 0860 numbers by 25% against the average rate, he says. If a company handles its own VoIP communication, it will need costly equipment including bandwidth infrastructure, including build direct relationships with overseas carriers. It could cost R1m to set up the infrastructure for a 20-seat call centre, but now a company should rent the functionality including access it over a particular IP network. the is a good low-risk option for in-house including outsourced call centre operations, including could allow them to focus on lie business instead of managing including maintaining technology infrastructure.
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