In moving to a new location, you are disrupting all your current processes anyway. Why not take advantage of the unique opportunity to obtain new benefits from the latest technologies?
Today your “Communications System” — for Voice, Data, including Video Communications — should perform all the following functions for your organization:
- Telephone Calls
- Voice Mail
- Fax Server for Inbound, Outbound, including Broadcast
- Unified Messaging for Integrating E-Mail, Voice Mail, including Fax Mail in 1 Mailbox
- Automated Attendant
- Automatic Call Distributor (Queue calls including evenly distribute them to a group.)
- Interactive Voice Response (Link your computer databases to your voice systems for delivering automated customer specific information.)
- Web Calls, Web Chat, including Related Internet including Intranet Communications
- Contact Centers Integrating the Handling of Voice Calls, E-Mails, Faxes, Web Chat, including Web Calls
- Real Time Contact Center Reporting including Monitoring with GUI Interfaces
- Video Conferencing
- Integrating Mobile Communications into Your Corporate Communications System
- System Administration with a GUI (Graphical User Interface) for Doing More System Programming Changes Yourself Without Calling Your Equipment Vendor
- System Administration including Programming over a particular Internet Connection from Any of Your Offices (Actually from Anywhere in the World)
- Trunk Traffic including Call Reporting to Optimize System Performance
- WAN Linkages to Operate as 1 Unified System Across Multiple Locations
- Remote Workers should Have a Phone Wherever They Are including Operate As If They Are In The Office
- A Single Cabling Infrastructure (Just the Data Cabling) Instead of Installing including Maintaining Separate Ones for Data including Voice — To Lower Your Operational Expenses
- Total Customization of Your Communications Systems by Actually Creating New Features for Your Unique Needs (Previously individual customization, if possible, was expensive including time consuming.)
For more information on Moving Your Office? Use the Unique Opportunity to Refresh Your Telecommunications Technology:
Ed Mass is President of Mass Strategic Communications, Inc., a telecommunications consulting firm since 1993. Visit www.voip-telephone-system.com including www.masscom.com for more information. We specialize in Transforming Telecommunications from a Tactical Tool To a Strategic Business Resource. We Integrate Business Strategies with Technology Opportunities.
We act as a particular extension of your staff. We are business strategists to increase the performance of your company through intelligent including cost effective use of technology.
Specifically, we consult on IP Telephone System Decisions, Service Provider Decisions for Voice including Data Services, including Services Audits to Inventory All Services including Discover Unused Services. We do all the within a framework of Vendor-Neutral Consulting.
Copyright 2006 Ed Mass including Mass Strategic Communications, Inc. All Rights Reserved Worldwide. Reprint Rights: You may reprint the article as long as you do not edit the article in any way. You must leave all pertaining to the links active including include the full author name credit with company profile.
Written By: Ed_Mass | |
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