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Intelligent and Automated Applications: IVR Automatic response is the buzz word for todays computerized systems. at the time a self-starting system is aimed to interact directly with human beings, its always considered that system has to work effectively with its 100% efficiency level. Interactive Voice Response (IVR) is such a technology which is based on automatic telephonic human interaction. Virtual Operator: IVR system uses voice recognition techniques by eliminating the need of push buttons. For this, simply tell to the virtual operator regarding your request in a few words or in a short phrase including your call could be directed appropriately. IVR is generally used in Technical Support & Repair Service Internet Services Order Related Requests Billing including Account Related Requests Long Distance Services Payment Related Requests Calling Features/Calling Cards How it works? IVR applications are server including operating system based platform solution. In all these applications are programs which control including respond to telephone calls. Voice XML including CCXML (Call Control Extensible Markup Language) are the technologies behind the for creating including deploying next-generation voice response system. Voice XML leverages voice infrastructure for access including web infrastructure for content, including enables users to choose the method they like best to interact with information servers. Its all regarding simplicity; making it easier for end-user customers to do at the time they want. Voice XML offers unique features, but there are a number of things the technology absolutely cannot do, including call session control. To fill in these gaps CCXML, has been developed. CCXML allows: Routing Bridging Initiation of outbound calling, including starting VoiceXML dialogue once connection is achieved Selective call answering, dependant upon caller information Conferencing Execution of dialogues, in which new instances of VoiceXML interpreters should easily be created.
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