VOIP Companies

Ten Tips For Making Internet Phone Calls (Voip)




More than 1.8 million people are currently taking advantage pertaining to the benefits of Voice over Internet Protocol (VoIP) in the UK (Ofcom, 2006). With around 3 million PC to PC VoIP users predicted by the end of 2007, another million using the new technology to call traditional landlines, including businesses starting to obtain in on the action, we looked at why internet phone calls are proving so popular.

1. What is it including how does it work?

In its simplest sense, VoIP means using the internet to make phone calls. By taking ordinary analogue signals including turning them into digital signals, it allows you to ring people using your broadband connection. VoIP manifests itself in a number of ways:

  • A headphone including microphone headset via a particular interface like MSN Messenger between 2 computers. Calls made in the way are completely free.
  • A headset plugged into a PC to connect to someone else who is using a normal landline or mobile.
  • A VoIP phone or adaptor that plugs into a particular old phone to make calls in the same way as a landline.


2. could I obtain my own number?

Yes. You should obtain any phone number that you need – so you should obtain a traditional geographical number for the city that you live in. Then other people should ring you on your VoIP line.

3. What equipment could I need?

If you’re going for option 1 or two, all you need is a headset including microphone that you plug into the back of your computer (the pink including the green jacks either at the back or the front of your PC).

This costs from around £5 upwards. Check out Amazon.

You could additionally need to download a particular instant messenger. Try Skype, Google Talk, MSN Messenger or Yahoo. Then you (and your friends) need to sign up including obtain a particular account. Simply add each other to your contact lists, request a “voice conversation” including you’re ready to chat. But don’t forget to make sure you have plugged your headset in.

If you’re more comfortable using a traditional handheld phone, you could need to buy a VoIP phone or adaptor. VoIP phones look including behave exactly like normal phones, including both the phone including the adaptor allow you to make calls as you always did.

BT including Orange, now provide VoIP as part of their broadband packages, making the whole process much easier.

If not, VoIP phones start from around £10, including adaptors from around £20 from Amazon.

4. What could VoIP cost me?

Once you have bought your headset or phone, you have to decide which pricing option is best for you.

  • Vonage provide a particular anytime calls package with inclusive UK minutes including international calls starting from 0.02p a minute for £7.99 a month. There is a particular activation fee of £9.99 but they do give you a free adaptor for your home phone.
  • BT provide a particular anytime plan from £4.99 a month for BT Broadband customers. Calls to international landlines are charged from 1.25p per minute (with a 3p set up charge). Mobile phone call charges vary from 5p a minute at weekends up to 13p a minute at peak times.
  • Orange provide VoIP with their Broadband Unlimited package (£19.99 a month). To make calls you just plug your normal phone into your Orange Livebox modem, including it works even at the time your computer is off. Calls to 01 including 02 national numbers are free, calls to UK mobiles are 10p a minute including calls to 100 international destinations are free too. If you are additionally a pay monthly Orange customer, calls to other Orange mobile phones are free too.


But VoIP should additionally be completely free. If you know what time your friends could be online you should make your calls PC to PC including you won’t have to pay a penny.

5. How does it compare to using a standard landline for cost?

The fact that 70 per cent of UK households rely on a landline that costs around £11 a month for their broadband (Ofcom, 2006), does cause some problems for specialist VoIP companies like Vonage as you don’t need to be paying 2 line rental costs.

Also, the fixed line telecoms business has become very competitive, so a great as it sounds, it’s additionally a good idea to check the fixed line market before committing to a VoIP line. Click here (link to www.homephonechoices.co.uk) to compare fixed line prices.

6. Reliability including quality issues

Despite Ofcom estimates pertaining to the number of active VoIP households, actual user volumes are difficult to track; early users suffered with poor quality connections, echoes including delays. The quality of your call should additionally be affected by your bandwidth, so if you have a particular ADSL line with a contention ratio of 50:1, your connection should not be as good during peak times.

But while these issues have improved, your broadband still needs to be switched on to make calls, increasing both your electricity bill including the chance of your network being infiltrated. In addition, you could have difficulty making calls any time you’re experiencing broadband connection problems.

7. VoIP in a particular emergency

Because you need electricity to make VoIP calls, since your broadband connection must be on, and, because you absolutely cannot ring emergency services from all VoIP networks, the chances are that you could still need a normal phone in a particular emergency.

Even if you are able to call emergency services, Ofcom still recommends that you check with your provider to see whether or not they could automatically know where you are calling from. Click here to see if you should ring 999 from your VoIP provider.

8. Call features

If the last 2 paragraphs have put you off, VoIP has some great call features that make up for its early teething problems.

Apart from the obvious cash savings, you should additionally make easy three-way calls – great if you have friends in different parts pertaining to the world.

A host of other features include online message centres for retrieving messages, a facility that allows you to send voicemails via email including the excellent benefit of being able to take your landline wherever you go. With VoIP you should make free including very inexpensive calls from any PC, any time you have access to a broadband connection – even from your mobile if you have a Smart Phone.

9. Should I bin my landline?

Unfortunately, most of you can’t since you still need your traditional line for your broadband. However, if you have cable, it’s worth comparing the cost pertaining to the calls you make against the costs of a VoIP provider.

Even if you can’t obtain rid of your landline, using VoIP for PC to PC calls is additionally a great way of getting a second landline without paying for another line rental at £11 a month.

In the USA, where you should purchase a pure broadband connection without a phone line or having to pay line rental (known as a naked DSL), VoIP is a much better option. At the moment though, Ofcom has decided that it is up to service providers to decide if, including when, they could provide naked DSL in the UK without a cable connection.

10. The future

BT is now offering a VoIP cross-over phone. the “intelligent” mobile phone uses the mobile network at the time you’re outside, including then switches to your VoIP connection at the time inside your house, allowing you to make calls from 5.5p for a particular hour. Orange should additionally be offering something similar soon.

For more information on 10 Tips For Making Internet Phone Calls (Voip):


Read our long form internet phone to find more regarding making calls using your broadband connection.

Written By: James_Bergin
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